Details of current ITSM solution
Received 17 December 2025
I am writing to you to submit a Freedom of Information (FOI) request regarding your IT service management (ITSM) software.
- Total number of employees
- Total number of IT service desk agents
- Existing service desk / ITSM software used
- Deployment model (Cloud-based or on-premise)
- Number of software licenses
- Contract renewal date
- Annual cost of contract
- Total cost of contract
- Contract review date
- Main decision maker/contact for service desk software
Responded 19 January 2026
1. Approximately 200
2. Nine
3. Bossdesk
4. On-premise
5. 14
6. Rolling – Annual Subscription – July 2026
7. £7260
8. £27500
9. Rolling subscription no planned review date
10. ICT Manager