Breakdown of contact from homeless / risk of homeless by method of contact
Request received 8 December 2025
- The number of contacts from those threatened with homelessness (likely to become homeless within 56 days) sorted by contact method e.g. phone, email, in-person, web form
- The number of contacts from legally homeless individuals sorted by contact method e.g. phone, email, in-person, web form
- The number of contacts from those threatened with homelessness or those who are legally homeless which led to resolution e.g. accommodation found
Responded 8 January 2026
Unfortunately, we are unable to provide the information requested within the time limit allowed in the FOI Act 2000.
Our CRM system logs contact for the Housing Department as a whole. It does not differentiate between those ‘threatened with homelessness’ and those ‘legally homeless.’ We would therefore have to review each individual housing call, email and CRM case manually, to assess what we were being contacted about. We would then need to go check each ‘threatened with homelessness’ and ‘legally homeless’ case from that list and provide the resolution. This would take us over the 18 hour time limit allowed for responding.
This information is exempt from disclosure under Section 12(4)(b) of the Freedom of Information Act 2000. In respect of those requests that are
answered in full, partially or the total refused, please take this as notice under FOIA, that we:
a) Consider the information as exempt from disclosure under the Act.
b) Claim exempt under sections of the Act:
Section 12(4)(b) Manifestly Unreasonable
c) State why the exemption applies:
12(4) For the purposes of paragraph (1)(a), a public authority may refuse to disclose information to the extent that – (b) the request for information is manifestly unreasonable
Section 12 of the Freedom of Information Act 2000 allows a public authority to refuse a request if the cost of providing the information to the applicant would exceed the ‘appropriate limit’ as defined by the Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004: “12 Exemption where cost of compliance exceeds appropriate limit (1) Section 1(1) does not oblige a public authority to comply with a request for information if the authority estimates that the cost of complying with the request would exceed the appropriate limit”. The Regulations provide that the appropriate limit to be applied to requests received by local authorities is £450 (equivalent to 2.5 days of work). In estimating the cost of complying with a request for information, an authority can only take into account any reasonable costs incurred in:
“(a) determining whether it holds the information, (b) locating the information, or a document which may contain the information, (c) retrieving the information, or a document which may contain the information, and (d) extracting the information from a document containing it”.
For the purposes of the estimate the costs of performing these activities should be estimated at a rate of £25 per hour.