Details of our telecoms software and usage
Request received 21 November 2025
Under the Freedom of Information Act, I would like to request the following information.
Telephone System
- What make is your telephone system?
- How old is the telephone system you operate?
- How many users do you have?
- Is your telephone system cloud based or on premise?
- Can your switchboard operators transfer external incoming calls to all users across your estate?
- How many extensions does your telephone system have?
Telecoms Estate
- How much do you spend annually on telecoms?
- Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance?
- How many analogue lines do you have?
- How many ISDN2 Services do you have?
- How many ISDN30 Services do you have?
- How many mobiles do you have?
- Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done?
- What are the contact details for the person who looks after telecoms and the costs associated with these?
Microsoft
- How much do you spend annually with Microsoft?
- How often do you review licensing costs?
Responded 19 December 2025
Telephone System
- Mitel
- 8 years
- 194
- On Premise
- Yes
- 235
Telecoms Estate
- £55,044.32 (2024/2025 including mobile device refresh)
- £9675 Annual Licence and Support, £24,358 access and call charges, £4,200 upgrade and consultancy and £16,810 mobile device refresh and line/call charges
- 0
- 0
- 0
- 172
- N/A
-
ICT Manager
Microsoft
- £64K (2024/2025)
- Annually