If you are worried about homelessness, please contact us first. If you are unsure about your situation, you can:
- call us: 01353 665555 to book an appointment
- visit us: at the council offices to see one of our advisers at our drop-in clinics
Emergency contact outside office hours: 07710 978900
Support for young people
Children's Social Care - Cambridgeshire County Council
Address: Cambridgeshire County Council, Noble House, St Thomas’s Place, Ely, CB7 4EX
Supported housing
The CHS Group is a charitable organisation providing housing, care and community services to people in East Cambridgeshire:
- 16 to 64 year olds in East Cambridgeshire who are homeless or at risk of homelessness
- homeless families with support needs
- single people who are homeless and have support needs
- teenage parents
- women fleeing domestic abuse
- offenders or people at risk of offending
- people with learning disabilities
- people with mental health difficulties
- people who use drugs and alcohol
Support can include:
- finding a home and setting up a tenancy
- keeping the home safe and secure
- setting up a budget and paying bills
- developing life skills
- accessing education, training and employment
- help with literacy and numeracy
- help with accessing other services
Organisations offering help
Homelessness support
Shelter - Housing and homelessness charity. Free helpline 0808 800 4444
Crisis - Homelessness charity focusing on helping people who cannot get support elsewhere.
Emotional support
The Samaritans - If you need someone to talk to. The Samaritans won't judge or tell you what to do.
Debt and financial advice
Money Helper - Free government run service offering advice and information, calculators and budget planners.
Domestic abuse support
Women’s Aid - Provide crisis accommodation for women in abusive or violent relationships.
National Domestic Abuse Helpline - 0808 2000 247
Men's Advice Line - 0808 801 0327
Find missing people
Missing People - 116 000
Migrant support
Migrant Help UK - Protecting people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. Free helpline 0808 8010 503
Young People support (aged 16-25)
Centrepoint - 0808 800 0661
The Mix - 0808 808 4994
LGQBT+ support (aged 16-25)
Albert Kennedy Trust - 020 7831 6562
Warm spaces and support
Warm Space - Thursday 9am-12noon, Jubilee Centre - A warm community space
Open Space - Wednesdays 10am-12:30pm, St Mary’s Church - Refreshments and chat
Coffee Drop-In - Second and Fourth Tuesday of the month 10am-11:30am, Methodist Church rooms - Coffee, cake and chat
Chill and Chat Café - Thursdays 9am-11am, Countess Free Church - Hot drink, friendly chat and prayer, support groups: Listening Ears, Digital Help Corner, Art Activities, Jigsaw Fun.
Recovery Café - Mondays 10am-12noon, Countess Church buildings - Recovery café run by CGL – NHS provider of drug and alcohol recovery services (informal partnership with the church.) Free tea, coffee, slice of toast. Friendly, safe and welcoming environment.
Ely Foodbank Distribution - Tuesdays 11am-12:30pm, Fridays 1pm-2:30pm, Countess Church buildings.
LuvEly Food Pantry - Mondays 11am-12noon, Wednesdays 11am-12noon, Thursdays 1pm-2pm, Lighthouse Centre - Surplus food from local supermarkets and cafes, distributed to people in need. Thursdays include a café where people can have a hot drink and snack, and a chat with friendly volunteers.
Ely and District CAP Centre (Christians Against Poverty) - Wednesdays 10am-12noon, St Mary’s Warm Space - Free debt counselling.